Service Interruption on Gemalto Service(s)

Incident

Service Interruption on Gemalto Service(s)

Status: closed
Start:
End:
Duration: 15 minutes
Affected Components:
EMS V3 Gemalto
Update

Dear Customer,


Our team is investigating an issue on the following service(s):

Gemalto


We sincerely apologise for the service interruption and will provide further updates as soon as possible.

Update

Dear Customer,

We've identified the issues with a long-running report query in PROD - Gemalto has advised us to restart the SQL instances belonging to the Trimble Infrastructure - potentially having a 30-minutes downtime - we're working with them for the restart - we shall keep you updated with the progress.

Resolved

Dear Customer,


Service Interruption Affecting Service(s): Gemalto


Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.