Service Interruption on Get Authorized Devices By License Service(s)

Incident

Service Interruption on Get Authorized Devices By License Service(s)

Status: closed
Start:
End:
Duration: 1 hour 39 minutes
Affected Components:
EMS v4 EMS v4.1.1 Authorization Devices Get Authorized Devices By License
Update

Dear Customer,


Our team is investigating an issue on the following service(s):

Get Authorized Devices By License

We sincerely apologise for the service interruption and will provide further updates as soon as possible.

Update

Dear Customers,

There was an issue with restoring our database in PROD - we're attempting a backup to be restored and its currently in progress - given the volume of records, we expect that to be completed in the next 45mins.

Thanks



Resolved

Dear Customer,


Service Interruption Affecting Service(s): Get Authorized Devices By License


 Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.