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2025-10-17T11:42:00.0000000Z
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2025-10-17T11:42:00.0000000Z
Dear Customer,
Please be notified about the following planned outage of the following Service(s):
Affected Services: TL V4.1, EMS v4
Start Date and Time: October 17, 5:12pm IST
Expected Duration: 45m
Planned End Date and Time: October 17, 5:57pm IST
There was an issue with restoring our database in PROD - we're attempting a backup to be restored and its currently in progress - given the volume of records, we expect that to be completed in the next 45mins
There was an issue with restoring our database in PROD - we're attempting a backup to be restored and its currently in progress - given the volume of records, we expect that to be completed in the next 45mins
We apologize for any inconvenience this may cause.
2025-10-17T12:22:00.0000000Z
Dear Customer,
Planned Maintenance Affecting Service(s): TL V4.1, EMS v4
Our DB backups are restored successfully and currently performing deployments to restore the API services - expecting to get this completed in next 30mins
We apologize for any inconvenience this may cause.
2025-10-17T13:26:00.0000000Z
Dear Customer,
Planned Maintenance Affecting Service(s): TL V4.1, EMS v4
Services are back to normal operational status
Please be advised that the previously notified Planned Maintenance has been completed successfully.
No incidents in range